At Lazzar, we handle two types of orders: corporate orders with embroidery or custom manufacturing, and direct purchases through our online store without personalization.
Because production and customization processes vary by order type, the conditions for exchanges, cancellations, and returns differ accordingly. Our goal is to work closely with each client to prevent errors before production begins — ensuring every order meets expectations from the start.
Our Commitment to Every Order
At Lazzar, we work to ensure every order is handled clearly, securely, and without errors. To that end, we have several tools in place to guarantee that garments meet your company's needs.
Embroidery Pre-Approval
Before production begins, we send an embroidery sample for your review and approval. We make all necessary adjustments until the design is fully signed off.
Size and Product Verification
For in-stock items, we can send physical product samples and size runs so every team member can confirm the right fit before committing to an order.
Changes Before Production
As long as embroidery or manufacturing has not yet started, adjustments to the order can still be made.
1. Corporate Orders with Embroidery or Custom Manufacturing
Many of our corporate orders include custom embroidery, logos, or special manufacturing, meaning garments are produced specifically for each client. For this reason, once the production process has begun, changes or cancellations may be limited.
To prevent errors, Lazzar has several review and validation processes in place before production starts.
Embroidery Approval Before Production
Before embroidery begins, we send a sample for client approval. This sample may be provided digitally (scanned) or physically, depending on the project. If adjustments are needed, the design is revised and resubmitted as many times as necessary until fully approved. Production only begins once embroidery approval has been received.
Product and Size Samples
For in-stock items, physical product and size samples can be sent before the order is confirmed. This allows your team to evaluate fabric quality, fit, style, and comfort before placing the final order.
Size Guide and Size Runs
In the Orders section of our website, under the Size Equivalency tab, you will find detailed sizing charts, instructions on how to take measurements correctly, and recommendations for choosing the right fit.
You may also request a size run, allowing each team member to try on garments and confirm their size. Our sales advisors can walk you through the process and coordinate delivery when needed.
Changes Before Production Begins
Order adjustments can be made as long as production has not yet started. For in-stock garments, changes are possible before embroidery has begun. For custom manufacturing, changes are possible before the production process has been initiated.
Once embroidery or manufacturing is underway, modifications are generally no longer possible, as the garments are already in production specifically for your order.
2. Online Store Purchases (Without Embroidery)
Unless otherwise stated in this policy, items purchased at www.lazzarmexico.com may be returned within 15 calendar days of the delivery date, provided that:
- -The product has not been embroidered
- -The product is unused and in perfect condition
- -The product is in its original packaging
If a different product is returned, or if the item is returned in a condition other than its original state, a refund cannot be processed.
When a return is accepted, the refund amount and method may vary depending on the condition of the item, the length of time the customer has had it, and the original payment method used.
How Refunds Are Processed
Approved refunds will be issued using the same payment method used for the original purchase. Refunds apply only to the value of the product or products — shipping costs are non-refundable.
3. Order Cancellations and the Return Process
Orders placed at www.lazzarmexico.com may be cancelled within the first 3 business hours following the purchase. Because orders can quickly enter picking, embroidery, or shipping workflows, cancellation requests submitted after this window will need to follow the return process outlined above.
Steps to Request a Return or Refund
Send an email to rbecerra@lazzarmexico.com or contact your sales advisor to request the return and refund.
Include the following in your message:
- -Order number
- -Reason for the return
- -Payment method used
If the return is approved in accordance with Lazzar S.A. de C.V.'s return policy, the customer is responsible for shipping the product(s) to our distribution center in Guadalajara, México.
Once the product(s) are received, a physical inspection will be conducted to determine whether a refund is applicable.
Steps to Request a Cancellation
Send an email to rbecerra@lazzarmexico.com or contact your sales advisor to request the cancellation.
Include the following in your message:
- -Order number
- -Reason for the cancellation
- -Payment method used
If the cancellation is approved in accordance with Lazzar S.A. de C.V.'s cancellation policy, a confirmation email will be sent.
Refunds apply only to the purchase value of the product(s) — shipping costs are non-refundable.
Refunds will be processed within 14 business days.
